How to Add Car to Ez Pass Account
Frequently Asked Questions
For residents of Virginia with permanent upper limb mobility impairment.Click here for more information.
If you already have your On-the-Go standard or Flex transponder register it here to set up your account.
For residents of other E-ZPass network states: Visit your state's E-ZPass service center website:
| Delaware | New Hampshire |
| Florida | New Jersey |
| Illinois | New York |
| Indiana | North Carolina |
| Kentucky | Ohio |
| Maine | Pennsylvania |
| Maryland | Rhode Island |
| Massachusetts | West Virginia |
| Minnesota |
Frequently Asked Questions
E-ZPass Overview:
- What is E-ZPass?
- What is E-ZPass Flex?
- How do I switch between Toll and HOV modes when using Flex transponders?
- How does E-ZPass work?
- Who runs the E-ZPass program?
- Where is E-ZPass accepted?
- Where is E-ZPass from other states accepted in Virginia?
- How much does it cost to open an E-ZPass account?
- Is my E-ZPass account information private and secure?
- Do I get a discount on tolls if I have an E-ZPass?
- Can I pay cash if I have an E-ZPass transponder in the car?
- Is my information secure with E-ZPASS Virginia?
Ordering An E-ZPass:
- How can I open an E-ZPass account?
- Do I have to have a credit card to open an E-ZPass account?
- How do I obtain an additional E-ZPass transponder?
- How long does it take to receive an E-ZPass transponder?
Registering Your New E-ZPass Transponder:
- How do I register my On-the-Go transponder?
- What information do I need to register an On-the-Go transponder?
Installing & Using Your E-ZPass:
- How do I install my E-ZPass transponders?
- How soon can I use my On-the-Go transponder?
- How do I maintain enough funds in my account?
- What are the benefits of Automatic Replenishment?
- How do I update my Credit Card or ACH information?
Using E-ZPass At A Toll Booth(In VA. or Out-of-State):
- What do the lights at the tollbooth mean?
- Why are the posted speed limits at the toll booths so low?
- What should I do if I plan to drive out-of-state?
Managing Your E-ZPass Account:
- Why is my E-ZPass transponder not working?
- How can I return or exchange my E-ZPass transponder if it is no longer working?
- Do I need to register all my vehicles?
- Can I switch my E-ZPass transponder to another vehicle?
- What do I do if I buy a new car, move, or change my credit card?
- How do I use the Automated Phone System?
- What if I forget my PIN Number?
- Are the funds in my E-ZPass account assigned to a particular transponder?
- Can I get a statement to track my expenses?
- Can I get a receipt at the tollbooth when I use my E-ZPass?
- Why am I charged if my E-ZPass transponder is lost, damaged or defaced?
- How do I close my E-ZPass account?
- Inactive Account?
E-ZPass For Motorcycles and When Towing Trailers:
- Can I get an E-ZPass transponder for my motorcycle?
- Can I use my E-ZPass transponder if I tow a trailer or my boat?
Carpooling with E-ZPass:
- What is E-ZPass Flex?
- How do I exchange a standard transponder for a Flex transponder?
- How do I switch between Toll and HOV modes when using the Flex transponder?
- Do I need a Flex transponder?
Misc. Matters:
- Are business accounts available?
- Business Account vs. Personal Account
- How many people use E-ZPass?
Donations:
- What is DRIVE SMART Virginia?
- How can I make a donation to DRIVE SMART Virginia Education Fund?
- Will 100% of my donations to DRIVE SMART Virginia Education Fund stay in Virginia?
- Is my donation to the DRIVE SMART Virginia Education Fund tax-deductible?
- Can I cancel my recurring donation to DRIVE SMART Virginia Education Fund?
- Is there an administrative fee to collect my DRIVE SMART Virginia Education Fund donation?
1. What is E-ZPass?
E-ZPass is an electronic toll collection system. Motorists open a prepaid account and attach a small electronic device called a transponder to their windshield or license plate. As they travel through the toll facilities, tolls are automatically deducted from their pre-paid E-ZPass account.
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2. What is E-ZPass Flex?
The E-ZPass Flex is a switchable E-ZPass transponder that will let you take advantage of toll-free travel on the 64, 66, 95, 395, and 495 Express Lanes in Virginia. The E-ZPass Flex will work on any toll facility where E-ZPass is accepted. E-ZPass Flex Transponders provide additional functionality which allow drivers to identify when their vehicle can be classified as High Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the additional Flex functionality. If the required number of people are in the vehicle, and you want to drive on the 64, 66, 95, 395, and 495 Express Lanes for free, you need to switch the E-ZPass Flex to HOV mode before you get on the road. These toll facilities will not charge your E-ZPass account if you travel with your E-ZPass Flex in HOV mode and have the required number of people in the vehicle. Drivers traveling with less than the required number of people in the vehicle on a Toll Facility with a discount should set their E-ZPass Flex to toll-paying mode and the toll will be electronically debited from their E-ZPass account. The E-ZPass Flex will work anywhere E-ZPass is accepted, regardless of the position of the switch. You do not need an E-ZPass Flex if you do not plan to travel on the 64, 66, 95, 395, or 495 Express Lanes with the minimum number of people to qualify for the HOV discount.
Flex transponders are only available for two-axle vehicles since other vehicle types are not permitted to use the Express Lanes.
Please Note: Users who have not used their Flex transponder for HOV transactions on the 64, 66, 95, 395, or 495 Express Lanes for any prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder (at no cost). Additionally, the lost/stolen fee for a Flex Transponder is $20.00 rather than $10.00.
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3. How do I switch between Toll and HOV modes when using Flex transponders?
Before your trip on the High Occupancy Toll (HOT) or the 64, 66, 95, 395, and 495 Express Lanes, it's important that you set your E-ZPass Flex to the correct mode based on the number of occupants that will be in your vehicle when you're driving on the HOT or the Express Lanes. If there are the required number of people in the vehicle, set your E-ZPass Flex to HOV mode. These toll facilities do not charge you a toll if your E-ZPass Flex is set to HOV mode. If you have fewer than the required number of people in your vehicle, select the toll-paying mode on the E-ZPass Flex to have the toll automatically debited from your account. You can change modes using the switch located at the bottom of the E-ZPass Flex device. Simply move the switch to select "HOV ON" or toll-paying mode (covering "HOV ON"), depending on the number of people in your vehicle. You will hear a beep when you change the setting to HOV ON mode. Make sure your E-ZPass Flex is set to the appropriate mode before you start driving.
The E-ZPass Flex will work on other toll roads that accept E-ZPass regardless of the position of the switch.
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4. How does E-ZPass work?
When you open a prepaid account, you receive a small electronic transponder that attaches to the windshield inside your car or to your license plate. Within the transponder is a battery-powered electronic chip encoded with a unique identification code. When you travel through an E-ZPass toll facility, an antenna at the toll plaza reads the information contained in your transponder. The appropriate toll is electronically debited from your prepaid E-ZPass account.
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5. Who runs the E-ZPass program?
The Virginia Department of Transportation runs the program in Virginia.
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6. How many people use E-ZPass?
In Virginia, there are more than 2,300,000 active E-ZPass transponders. There are between 16 and 20 million electronic toll transactions a month.
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7. Where is E-ZPass accepted?
You can use your E-ZPass transponder on all toll roads with specially marked "E-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia,West Virginia, North Carolina, Kentucky, Florida and Minnesota.
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8. Where is E-ZPass from other states accepted in Virginia?
All Virginia toll roads accept out-of-state E-ZPass:
- Northern Virginia - Dulles Toll Road, Dulles Greenway, 66 Express Lanes Inside the Beltway, 95/395, and 495 Express Lanes.
- Hampton Roads - 64 Express Lanes, Coleman Bridge, Chesapeake Expressway, Chesapeake Bay Bridge Tunnel, ERC, South Norfolk Jordan Bridge and Dominion Blvd.
- Chesterfield County - Powhite Parkway Extension, Pocahontas 895 (Route 895)
- Richmond - The RMA Expressway System:
- The Downtown Expressway (State Route 195) from Meadow Street east to the I-95 Interchange
- The Powhite Parkway from Idlewood Avenue south to and ending at Chippenham Parkway
- The Boulevard Bridge (nicknamed the "Nickel Bridge")
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9. How can I open an E-ZPass account?
If you are a Virginia resident, you can open your E-ZPass account in any of these simple ways:
Apply online
- Personal Account Application or Business Account Application
- Call 1-877-762-7824
- Visit one of our Service Centers or DMV partner locations
- By picking up a transponder at an E-ZPass On-the-Go retailer and registering online or by phone. A list of retail stores carrying Virginia E-ZPass On-the-Go transponders can be found here
Residents of Virginia with permanent upper limb mobility impairment (Click here for more information.) in accordance with Section § 33.2-613 D of the Code of Virginia may be eligible for toll-free passage on Virginia toll roads.
Residents of other states should click on their state to apply to their home agency: Delaware, New Jersey, Illinois, New York, Indiana, North Carolina, Maine, Ohio, Maryland, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, West Virginia, Kentucky and Florida.
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10. How soon can I use my On-the-Go transponder?
You can use your OTG transponder immediately in VA but will need to register at least 48 hours before using it out-of-state.
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11. How do I register my On-the-Go transponder?
- Go to the registration page on this website
- Calling the Customer Service Center at 1-877-762-7824
- Visiting any of our walk-in centers or DMV partner locations
- NOTE: The replenishment amount and the replenishment threshold (low balance) levels are increased for each additional transponder added to your E-ZPass account
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12. What information do I need to register an On-the-Go transponder?
To register your transponder you will need:
- ID numbers located on the transponder
- Driver's license
- The license plates and vehicle information for the vehicle on which you will use your E-ZPass
- Payment information to add to your account and/or set up automatic replenishment
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13. How much does it cost to open an E-ZPass account?
In order to open an E-ZPass account online or at a Service Center, you need to pre-pay a minimum of $35 in tolls.
Transponders are also available in select retail stores in E-ZPass On-the-Go Kits for $35. Both Flex and Standard E-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Go transponder includes $15 of prepaid toll balance for immediate use in Virginia plus an additional $20 prepaid toll balance after the transponder is registered to an account.
Retail transponders can be used immediately in Virginia but should be registered as soon as possible to enable use out-of-state and to claim the full balance.
Note that the transponders remain the property of the Virginia Department of Transportation and must be returned to the Service Center when the account is closed or the customer will be liable for the lost/stolen fee ($10 for a standard transponder, $20 for a Flex transponder).
If you drive the toll roads frequently, we recommend that you contact us or log into your account to increase your Replenishment threshold (low balance) level and replenishment amount to accommodate your average monthly toll usage.
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14. Do I have to have a credit card to open an E-ZPass account?
You can open an E-ZPass account using cash, check or credit card. Personal and Business Accounts with five or more E-ZPass transponders must be set to automatically replenish which requires a credit card or checking/savings bank routing and account number plus a credit card (not linked to the same bank account) as a secondary, backup payment method.
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15. Is my E-ZPass account information private and secure?
Yes. The Virginia Department of Transportation is committed to protecting your privacy and the security of your account. Please refer to our Privacy Policy and Web Policy statements.
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16. How do I maintain enough funds in my account?
The easiest way to maintain funds in your E-ZPass account is to choose automatic replenishment. When your account balance reaches the low balance level, your replenishment form of payment will be charged for the replenishment amount and the funds will be posted to your account and added to your available balance. Payment options include credit/debit card or checking/savings account electronic funds transfer via ACH and a credit card.
If you choose manual replenishment, you can add funds to your account by logging in to your account and making a payment from this website. You will need to establish a username and password. You can also call our toll-free automated line, 1-877-762-7824 to make a credit card payment. You will need both your account number and your PIN number to use this automated phone system. You can also make a payment in person at our Service Center locations, partner DMVs, mail payments to the Service Center.
Examples:
- If you have one E-ZPass transponder, you will owe a replenishment amount of your average monthly tolls, or minimum of $35 (whichever is greater) when your account's available balance reaches your low balance level.
- If you have three E-ZPass transponders, you will owe a minimum replenishment amount of your average monthly tolls, or minimum of $105 (whichever is greater) when your account's available balance reaches your low balance level.
If you have chosen automatic replenishment, your replenishment amount will be periodically recalculated to ensure you need to replenish approximately only once per month. Your low balance amount will be periodically assessed to ensure you have at least three days of tolls to ensure coverage in the event that there are problems with your replenishment.
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17. What are the benefits of Automatic Replenishment?
Automatic Replenishment is the most convenient way to maintain funds in your account. When you reach your low balance, your selected method of payment is charged automatically to replenish your account. Automatic replenishment eliminates the need to constantly monitor your account balance and spend time authorizing replenishment payments. It saves you time and helps eliminate the possibility of toll violations because you ran out of funds in your account. Note that your card and expiration dates must be valid for this process to be successful.
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18. How do I update my Credit Card or ACH information?
Log in to your account with your username and password. Then click Payment from the Account Menu. Select Update Payment Method. You can use this link to take you to the login page.
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19. How long does it take to receive an E-ZPass transponder?
When you contact our Customer Service Center at 1-877-762-7824 or apply online to open an account or request an additional transponder, the transponder is sent out within two business days. For same day service, pick up an On-the-Go transponder at a retail store or visit one of our Service Centers or partner DMV locations:
E-ZPass Virginia
Telephone
Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday-Friday 7 a.m. - 7 p.m.
E-mail
customerservice@ezpassva.com
Mail
E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234
Phone: 877-762-7824
Fax: 540-302-4773
Hours : Monday-Friday 7 a.m. - 7 p.m.
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20. Do I need to register all my vehicles?
Yes. To ensure seamless use of the E-ZPass transponders in any of your vehicles, you should include the license plate number, state of registration, vehicle type, vehicle make, model, year and color of all your vehicles. You can make changes via the myaccount website or email vehicle changes to customerservice@ezpassva.com including your account information. Note: The accuracy of the license plate information is critical. As vehicle information changes, it is important to keep that information up-to-date and accurate on your E-ZPass account.
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21. Are business accounts available?
Yes. Business accounts are welcome but special rules apply. For assistance, call 1-877-762-7824 or contact your nearest Service Center.
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22. Business Account vs. Personal Account
A Personal E-ZPass account is for personally owned or leased cars, pickup trucks, vans, motorcycles, or RVs.
Business E-ZPass accounts are for those who prefer to hold their account in a business name and could include:
- Those who have vehicles with more than two axles
- Vehicles with greater than 7,000 lbs. maximum gross weight
A business can open an E-ZPass pre-paid toll account by submitting the E-ZPass Business Account Application online, by visiting your nearest Service Center, or by calling 1-877-762-7824. The name of the business and EIN (Employer Identification Number) are required. Please provide the names of two individuals who are authorized to manage the account and their telephone and email contact information. A credit card for initial payment is needed to open an account online. Each account with five or more transponders is required to select automatic replenishment as the replenishment option.
For assistance, call 1-877-762-7824 or visit your nearest Service Center.
Please call 1-877-762-7824 or click here in order to apply for a personal account or a business account.
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23. Can I get an E-ZPass transponder for my motorcycle?
Yes. However, we do not currently have a transponder that is designed for use with motorcycles. The transponder is designed to function best at an angle, similar to the one created by the windshield of a passenger vehicle. A transponder mounted on a motorcycle is at the customer's "own risk and liability." Please call 1-877-762-7824 for additional information and assistance.
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24. How do I install my E-ZPass transponders?
Each transponder comes with adhesive mounting strips and easy-to-follow instructions. For your transponder to work consistently, it must be mounted properly, so follow the instructions carefully.
If you believe you have your E-ZPass mounted correctly but it is not reading in the toll lanes, please contact customer service at 877-762-7824 or visit one of our service centers to troubleshoot the issue.
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25. Do I get a discount on tolls if I have an E-ZPass?
Yes. Discounts on tolls are available through some toll facilities.
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26. What do I do if I buy a new car, move, or change my credit card?
It is important to keep your E-ZPass account information current. Simply login with your username and password on this website to make any changes to your address, vehicle information, or to update your credit card. You may also call 1-877-762-7824 to make these changes through our automated phone system or to speak to a Customer Service Representative. You will be asked for your E-ZPass account number and four-digit PIN number.
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27. How do I use the Automated Phone System?
Call 1-877-762-7824. You will be prompted to enter your E-ZPass account number and four-digit PIN number. You can check your available balance and recent transactions, make a payment, and update your credit card number, expiration date, telephone number and change your PIN number through our automated system.
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28. What if I forget my PIN Number?
Call 1-877-762-7824. Have your personal information ready to give to a customer service representative.
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29. How do I obtain an additional E-ZPass transponder?
You can order an additional transponder in any of these convenient ways:
- Request an additional transponder on this website. Simply log in with your username and password. Then click on the Transponder tab.
- Call 1-877-762-7824, or 1-800-828-1120 (for TTY users).
- Visit one of our Service Centers or partner DMV locations.
- Visit one of our select retail locations to obtain an On-the-Go E-ZPass transponder which can be added to your existing account online.
The replenishment amount and the low balance level are increased for each additional transponder added to your E-ZPass account.
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30. How do I exchange a standard transponder for a Flex transponder?
There are several ways to exchange your standard transponder for a Flex transponder:
- Request an exchange by logging in to your account and selecting the "transponder" tab.
- By calling the Service Center at 1-877-762-7824 and requesting an exchange.
- By visiting one of our service centers.
When you receive your Flex transponder, you should mail your standard transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or you can bring it to a Service Center. Each Service Center also has a drop box for your convenience after hours. If you choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag. If your transponder is lost, a $10 charge will apply for standard transponders.
Please Note: Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve month period may be asked to exchange their Flex transponder for a standard transponder (at no cost).
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31. Do I need a Flex transponder?
You will need a Flex transponder only if you plan to travel with 2 or more people in the car on the 64 Express Lanes (Hampton Roads) and 66 Express Lanes Inside the Beltway, or with 3 or more people in the car on the 95, 395, and 495 Express Lanes. Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on these facilities for any prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder (at no cost).
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32. Are the funds in my E-ZPass account assigned to a particular transponder?
No. Each E-ZPass toll transaction, regardless of which of your transponders you use, deducts from your available balance. It works like a cell phone account with prepaid phone minutes. All transponders on the account draw from the same available balance.
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33. Can I get a statement to track my expenses?
E-ZPass statement options are available to help you track your expenses. Monthly and Quarterly summary statements are available online free of charge. Mailed statements are also available starting at $2 per month.
You can also view your transaction history online by logging in to your account.
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34. Can I pay cash if I have an E-ZPass transponder in the car?
If for any reason you want to pay cash at the tollbooth, the transponder must be removed from your vehicle, wrapped in the original Mylar bag, or wrapped completely in aluminum foil. Otherwise, the toll could be deducted from your E-ZPass account.
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35. Can I get a receipt at the tollbooth when I use my E-ZPass?
No. Since E-ZPass is designed to speed up the toll process, receipts will not be available at the lane when using E-ZPass. If you need details of your toll transactions, you can either log into your account online or elect to receive detailed monthly statements, starting at $2 per month.
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36. What do the lights at the tollbooth mean?
Light notifications differ by Toll Facility, but the following are some general descriptions:
Red, Blue or White - A red, blue or white light indicates an unpaid toll. If you are in a cash lane, stop and pay the toll. If you are not in a cash lane, for safety reasons, DO NOT stop in the lane. These lights signal that your account is out of funds or there may be something wrong with your transponder or the way it is mounted. Contact the Customer Service Center for assistance.
Yellow - This signals that your account has reached the low balance level and needs to be replenished. If you see this light for more than two consecutive days, contact the Customer Service Center. Please note that if enough toll transactions post to your account simultaneously, you may go directly from seeing a green light to seeing a red, blue or white light. Also note that the yellow light is only available at some toll locations.
Green - Proceed. Your account balance is above the low balance level.
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37. Why are the posted speed limits at the toll booths so low?
The posted speed limits are set to ensure the safety of the toll collectors and the drivers. Toll plazas are very busy places and safety is a major concern.
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38. Why is my E-ZPass transponder not working?
There can be a few reasons why your transponder isn't working properly, such as:
- You ran out of funds in your account.
- Your transponder's battery is running low.
- Your transponder is improperly mounted.
- Your transponder has not yet been activated at the lane.
- A recent payment has not yet been received by the lane.
It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours in out-of-state lanes.
Please contact a Service Center for help troubleshooting.
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39. How can I return or exchange my E-ZPass transponder if it is no longer working?
Mail your transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Center location. Dedicated E-ZPass Service Centers in Norfolk and Portsmouth have a drop box for your convenience after hours. If you choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag and enclose a note requesting a replacement. In case of loss, a $10 charge will apply for standard transponders and a $20 charge will apply for Flex transponders.
In addition to these options, the following DMV locations will accept transponders for return or exchange during normal business hours:
Gloucester DMV Customer Service Center - E-ZPass Services by Appointment Only (beginning August 3rd)
Visit here to schedule an appointment:
https://www.dmv.virginia.gov/onlineservices/appointments.aspx
2348 York Crossing Drive
Hayes, VA 23072
Newport News DMV Customer Service Center - Currently Closed
12730 Patrick Henry Drive
Newport News, VA 23602
Fairfax/Westfields DMV Customer Service Center - Currently Closed
14950 Northridge Drive
Chantilly, VA 20151
Woodbridge DMV Customer Service Center - E-ZPass Services by Appointment Only (beginning August 3rd)
Visit here to schedule an appointment:
https://www.dmv.virginia.gov/onlineservices/appointments.aspx
2731 Caton Hill Road
Woodbridge, VA 22192
Chesterfield DMV Customer Service Center - Currently Closed
610 Johnston Willis Drive
Richmond, VA 23236
Richmond DMV Customer Service Center - Currently Closed
2300 West Broad Street
Richmond, VA 23269
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40. Can I switch my E-ZPass transponder to another vehicle?
Yes. You can switch the transponder from one vehicle to another as long as you use it on a vehicle with the same vehicle type. Contact the Service Center at 1-877-762-7824 to request additional mounting strips so that you can move your E-ZPass transponder between vehicles.
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41. Can I use my E-ZPass transponder if I tow a trailer or my boat?
You can switch the transponder from one vehicle to another as long as you use it on the same vehicle type. If you tow a trailer or a boat, your vehicle type will change and so you will need to get a different transponder.
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42. Why am I charged if my E-ZPass transponder is lost, damaged or defaced?
When you return your transponder to us, we will either re-issue it to another customer, or send it back to the manufacturer. If it is lost, painted, marked permanently or damaged, we cannot re-issue it and the manufacturer will not take it back. Therefore, we must collect the $10 or $20 lost/stolen fee.
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43. How do I close my E-ZPass account?
You can request to close your account on this website. Simply log in with your username and password. Then click on the Close Account tab.
Mail your transponder(s) to E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Center location. If you choose to mail your transponder, please wrap the transponder in aluminum foil or insert it in the original Mylar bag and enclose a note requesting to close your account. In case of loss, a $10 charge will apply for Standard transponders and a $20 charge will apply for Flex transponders.
If you have lost your transponder and would like to close your account, provide a credit card number to pay for the lost fee. When all transponders on your account are returned or inactive, your account will be closed and a refund will be processed within 30 days if there is a balance remaining in the account.
In addition to these options, the following DMV locations will accept transponders for return during normal business hours:
Gloucester DMV Customer Service Center - E-ZPass Services by Appointment Only (beginning August 3rd)
Visit here to schedule an appointment:
https://www.dmv.virginia.gov/onlineservices/appointments.aspx
2348 York Crossing Drive
Hayes, VA 23072
Newport News DMV Customer Service Center - Currently Closed
12730 Patrick Henry Drive
Newport News, VA 23602
Fairfax/Westfields DMV Customer Service Center - Currently Closed
14950 Northridge Drive
Chantilly, VA 20151
Woodbridge DMV Customer Service Center - E-ZPass Services by Appointment Only (beginning August 3rd)
Visit here to schedule an appointment:
https://www.dmv.virginia.gov/onlineservices/appointments.aspx
2731 Caton Hill Road
Woodbridge, VA 22192
Chesterfield DMV Customer Service Center - Currently Closed
610 Johnston Willis Drive
Richmond, VA 23236
Richmond DMV Customer Service Center - Currently Closed
2300 West Broad Street
Richmond, VA 23269
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44 What should I do if I plan to drive out-of-state?
A trip out-of-state or a change in your driving pattern may have an impact on your E-ZPass account. Contact the Service Center to check your available balance to be sure you have adequate funds for your tolls. You may also want to make a payment, adjust your replenishment amount and your low balance level.
It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours out-of-state. We recommend you make changes to your account several days in advance of your trip.
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45. Is my information secure with E-ZPASS Virginia?
E-ZPass Virginia has taken steps to safeguard the integrity of its data to prevent unauthorized access and to secure your personal data as it is communicated across this internet. These measures are designed to prevent corruption of data, block unknown or unauthorized access to our systems and information, to provide protection of your private information and to protect data from interception during transmission.
Communication of personal data is protected through use of encrypted transmission using Internet standard SSL (Secure Sockets Layer). When you access your personal information, your web browser will automatically create a secure connection. We use a 2048 RSA SSL (Secure Sockets Layer) certificate from a trusted Certificate Authority, updated annually, to protect your website visit. In addition to the SSL encryption, E-ZPASS Virginia employs three layers of firewall protection using state-of-the art security applications, and maintains annual Payment Card Industry (PCI) Data Security Standards Compliance for all operations and systems. Our systems are regularly scanned and to protect against new vulnerabilities.
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46. What is DRIVE SMART Virginia?
DRIVE SMART Virginia is a 501(c)(3) non-profit dedicated to raising traffic safety awareness among all road users in order to save lives and reduce injuries on the roadways of Virginia. Our mission is advanced by fostering community partnerships, offering interactive simulator programs, giving workplace and school presentations, attending outreach events, advocating for traffic safety initiatives, and conducting an annual Distracted Driving Summit. DRIVE SMART Virginia also creates, designs, and distributes educational campaigns and materials.
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47. How can I make a donation to DRIVE SMART Virginia Education Fund?
You can donate when making a one-time online payment to your account or every time your account auto replenishes by credit card. For a one-time payment, select the option on the Payment page in your account, enter the amount of the donation and click "Add". To add an automatic donation every time your account replenishes (reaches low balance) visit the Payments page and select Donations.
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48. Will 100% of my donations to DRIVE SMART Virginia Education Fund stay in Virginia?
Yes, absolutely. DRIVE SMART Virginia exists solely to serve the citizens of the Commonwealth. The DRIVE SMART Virginia team travels from Wise to Reedville and Fairfax to South Hill to deliver our important programs!
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49. Is my donation to the DRIVE SMART Virginia Education Fund tax-deductible?
DRIVE SMART Virginia is a 501(c)(3) non-profit and 100% of your donation is deductible. You will receive an email receipt for each donation amount.
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50. Can I cancel my recurring donation to DRIVE SMART Virginia Education Fund?
Recurring donations can be cancelled at any time by visiting the Payments page in your account.
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51. Is there an administrative fee to collect my DRIVE SMART Virginia Education Fund donation?
In order to cover costs and ensure that no taxpayer or toll dollars are used to fund this initiative, VDOT collects a small administrative fee from the donation amount. 100% of all funds distributed to DRIVE SMART Virginia are used to provide direct services.
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52. Inactive Account?
If you haven't used your E-ZPass account to pay for a toll in the last 12 months you will receive an inactive account notice. If you want to keep your account open, you just need to contact us by email or phone and let us know.
We use this process to return unused funds to customers who no longer need their account and collect unneeded transponders that belong to the Commonwealth. Please respond to an inactive account notice within 30 days.
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How to Add Car to Ez Pass Account
Source: https://www.ezpassva.com/staticpages/faq.aspx